Support

Have a question or running into an issue? We're here to help.

Frequently Asked Questions

Pro subscribers can export a full backup via Settings → Export Data → Entire Ledger. This creates a JSON file you can store anywhere. iCloud sync also keeps your data backed up automatically across your devices.
Go to Settings → Import Data and select your backup file. A new ledger will be created automatically with all your imported data. You can then rename it and set it as your default ledger.
Yes. Go to your iPhone Settings → Apple ID → Subscriptions → balancebook and tap Cancel Subscription. Your Pro access continues until the end of the current billing period.
Go to Settings → Plans and tap "Restore Purchases". If the issue persists, try force-quitting the app and reopening it. Contact us if it still isn't resolved.
Yes. All data is stored locally on your device or in your private iCloud account. We have no access to your financial data. See our Privacy Policy for full details.

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We typically respond within 1–2 business days.